499 bit Privacy Policy

Introduction and Applicability

This privacy policy applies to all members who use the 499 bit platform. When you create an account on 499 bit, make a deposit, play games, or use any part of our service, you are considered to have agreed to the terms of this policy.

499 bit aims to ensure complete transparency regarding your information. We believe that privacy is not merely a legal obligation — it is our fundamental responsibility to users. Every piece of information provided on our platform is used only for specific, legitimate purposes and for nothing beyond that.

This policy must be read together with our Terms and Conditions. Both documents together form the legal basis of the relationship between you and 499 bit. In the event of any conflict or ambiguity, the overall meaning of both documents will be taken into account.

This policy applies only to individuals using the service from Bangladesh. Our service is for users aged 21 and above.

What Information We Collect

499 bit collects the information listed below through various methods. There is a specific reason behind collecting each piece of information, and no information is collected unnecessarily or in excess.

2.1 Information Provided at Registration

The information you provide when creating an account includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form — never readable in plain text)
• National ID or other identity verification details (where applicable)

2.2 Transaction and Financial Information

Transaction details made through bKash, Nagad, Rocket, or Upay during deposits and withdrawals are recorded. This includes the transaction amount, time, method, and transaction ID. Full mobile banking account details are not stored on our servers.

2.3 Gaming Activity Information

Which games you have played, how long you played, your betting history, and your win/loss records are saved automatically. This information helps us improve our service and ensure user safety.

2.4 Technical and Device Information

Our system automatically records the following information:

• IP address and geographic location (at the country and division level)
• Device type and operating system
• Browser type and version
• Session duration and login/logout times

2.5 Communication Information

When you contact us via live chat or email, a record of that conversation is stored. This is used to resolve your issues in the future and to improve service quality.

Purpose of Using Information

499 bit uses your information only for the purposes described below. Your information is not used for any purpose outside this policy.

3.1 Account Management and Service Delivery

We need your basic information to create, verify, manage, and secure your account. Information is used at every step — login, deposit, withdrawal, and gaming sessions — to keep your experience running smoothly.

3.2 Financial Transaction Processing

Transaction information is used to confirm deposits and withdrawals and to prevent fraud. If suspicious activity is detected, it is automatically sent for review, which helps protect your funds.

3.3 Customer Support

Our support team needs access to your account information to resolve your issues quickly and accurately. The 499 bit support team is available 24 hours a day, seven days a week via live chat and email in both Bengali and English.

3.4 Ensuring Responsible Gaming

Our system analyses gaming activity data to identify unusual behaviour. This is an integral part of our responsible gaming policy, through which users are protected from potential harm.

3.5 Service Improvement

By analysing user behaviour and preferences statistically, we improve the platform's game selection, payment methods, and overall experience. This analysis is always based on aggregated data with no link to individual users.

Data Storage and Security

4.1 Encryption and Security Technology

SSL (Secure Socket Layer) encryption is used for every data transfer on 499 bit. This means that no third party can read your information as it travels from your browser to our servers.

Stored data is also protected with high-level encryption. Passwords are never kept in plain readable form — only encrypted hashes are stored.

4.2 Access Control

Only specific authorised staff can access your personal information, and they are bound by a confidentiality obligation. Internal access logs are reviewed regularly.

4.3 Data Retention Period

Information is retained for as long as your account remains active. Upon account closure, financial transaction and identity verification data must be retained for a specified period in accordance with applicable law. After that period, the data is permanently deleted.

4.4 Steps in Case of a Data Breach

If an unexpected data breach occurs, affected users will be notified as quickly as possible and immediate steps will be taken to limit the damage.

Sharing Information with Third Parties

499 bit does not sell your information and does not share it with third parties for marketing purposes. However, sharing information is necessary in certain specific cases for the operation of our services.

5.1 Payment Processors

The relevant required information is shared with bKash, Nagad, Rocket, and Upay to process transactions through their platforms. Each payment partner is governed by its own privacy policy.

5.2 Game Software Providers

Evolution, Pragmatic Play Live, JILI, PG Soft, and other game studios process the minimum session information required to run their games. This information is limited to game operation only.

5.3 Legal Obligations

If we are required to provide information as part of a court order, government directive, or legal process, this will be done in compliance with applicable law. Where possible, you will be notified in advance.

5.4 Corporate Changes

If in the future there is a major change in the ownership or structure of 499 bit, information may be transferred to the new entity. However, it will be the new entity's responsibility to maintain the standards of this policy, and you will be notified in advance.

Cookies and Tracking

6.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. 499 bit uses cookies to keep your login session active, remember your language preference, and make the service more relevant to you.

6.2 Types of Cookies

• Essential cookies: Staying logged in, security tokens — the site cannot function without these.
• Functional cookies: Remember your preferences and language settings.
• Analytical cookies: Used to understand which pages are visited most — not linked to individual users.

6.3 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may cause problems with login and secure transactions.

User Rights

Every registered user of 499 bit enjoys the rights listed below regarding their own information.

7.1 Right to Access and Correct Information

You can request to view the information we hold about you. If any information is incorrect, you have the right to request a correction. After contacting the support team, the information will be updated upon verification.

7.2 Right to Delete Information

Upon closing your account, you can request deletion of your information. If any information must be retained for a specified period due to legal obligations, you will be clearly informed of this.

7.3 Right to Object to Processing

You have the right to object to the use of your information for any purpose beyond service improvement. We will respond to any such request within a maximum of 30 working days.

7.4 Right to Data Portability

You can request to receive your account information in a readable format. This service is available through the support team after identity verification.

To learn more about us, visit our About Us page, where 499 bit's goals and values are discussed.

Protection of Minors

499 bit's services are strictly for individuals aged 21 and above. We do not knowingly collect information from minors under any circumstances.

Age is verified at the time of registration. If it is found at any point that a user is under 21 years of age, their account will be closed immediately and the stored information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

Changes to the Privacy Policy

This privacy policy may be updated from time to time due to changes in our services or legal requirements. The date of each update will be clearly stated at the top of this page.

For significant changes, users will be notified by email or through an in-account notification. If you continue using the platform after a change, you will be considered to have agreed to the updated policy.

If you have any questions about this policy, answers to many common questions can be found on our FAQ page, or you can contact our support team directly.

Privacy Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our team always treats the protection of your information as the highest priority.

Requests to delete or correct information will be processed after identity verification. These are usually resolved within 30 business days.